Privacy Policy

1. Introduction

PawBytes ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (pawbytes.com) and purchase our digital products.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or purchase our products.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you make a purchase, we collect your name, email address, and billing information.
• Contact Information: If you reach out to us via email or contact forms, we collect the information you provide.
• Optional Information: You may voluntarily provide additional information such as your company name, role, or preferences.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our website, including pages visited, time spent, and referral sources.
• Device Data: We may collect information about your device, browser type, operating system, and IP address.
• Cookies: We use cookies and similar tracking technologies (see Section 5 for details).

2.3 Payment Data

We do not store or process payment card details. All payment processing is handled securely by our payment partners — Polar (for global payments) and Pakasir (for Indonesian QRIS payments). These providers have their own privacy policies and security measures. We receive only confirmation of payment status (completed, pending, failed) and do not have access to your full payment details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Transactions: To fulfill your purchases and deliver digital products to you.
• To Communicate: To send purchase confirmations, download links, and respond to your inquiries.
• To Improve Our Services: To analyze usage patterns and improve our website and product offerings.
• To Comply With Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the specific data and context in which we collect it:

• Contractual Necessity: Processing is necessary to fulfill a purchase contract with you.
• Consent: Processing for analytics and marketing purposes is based on your consent, which you can withdraw at any time.
• Legitimate Interests: We may process data for our legitimate business interests, such as improving our services and preventing fraud.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies through Google Tag Manager (GTM) to understand how visitors interact with our website and to improve user experience. Our GTM container deploys Google Analytics (GA4) to collect anonymized usage statistics.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand which pages are most popular and how visitors navigate the site.
• Third-Party Cookies: Our website embeds Calendly for appointment scheduling, which may set its own cookies.

You can control cookies through your browser settings. You may also opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and processing payments (Polar, Pakasir, Google Analytics). These providers are contractually bound to protect your data.
• Legal Requirements: If required by law, regulation, or legal process, we may disclose your information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Typically:

• Purchase records: Retained for the duration required by tax and accounting regulations (typically 5 years).
• Analytics data: Retained in anonymized form for up to 26 months.
• Email communications: Retained until you request deletion.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

9.1 General Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Restriction: Request restriction of processing of your data.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing of your data for legitimate interests or direct marketing.

9.2 CCPA Rights (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal data we have collected about you.
• Right to Opt-Out: We do not sell your personal data, but you still have the right to opt out of any future sale.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

9.3 Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

10. International Data Transfers

PawBytes is based in Indonesia. Your data may be processed in countries outside your own, including Indonesia and the United States (where our service providers such as Polar and Google operate). We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Location: Jakarta, Indonesia